Ratings & feedback
An overview of how ratings works on Ntumai and how to get help fast.
This guide walks you through the basics of ratings on Ntumai.
Open the Ntumai app, head to the Help section inside the relevant order or trip, and choose the issue that best matches what you're experiencing. Our local team typically responds within minutes during operating hours.
If you'd rather speak to someone, scroll to the bottom of any help page to find phone and email options for your city.
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